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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sky

April 23, 2025

5  out of  5
rating by Sky
"Esteban has been awesome to work with. He was extremely courteous and thorough in his adressing our needs and following up with us. I'm very happy to now be doing business with Esteban and this office."
We responded:
"Thank you so much for your five-star review, Sky! We’re thrilled to hear that Esteban was able to provide you with great service – he’s a star! We’re excited to have you as a part of our State Farm family and look forward to continuing to serve you. If you need anything, please don’t hesitate to reach out! - José"
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Debbie Wilson

April 17, 2025

5  out of  5
rating by Debbie Wilson
"Esteban was very prompt in answering my questions and quickly provided insurance quotes for home/auto/umbrella policies. He explained how these quotes compared to other companies as well as researching information when he was unsure how to answer my question. We ended up choosing State Farm as they have a better reputation and competitive quotes for our insurance needs."
We responded:
"Thank you for the review, Debbie! We're glad Esteban was able to assist you quickly and thoroughly. We're happy you found the right fit with State Farm and appreciate the support. Let us know if you need anything in the future! -José "
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Maxine Godfrey

April 10, 2025

5  out of  5
rating by Maxine Godfrey
"Esteban was courteous, knowledgeable and efficient. Most importantly he was able to give me a quote that was far less than my current premium."
We responded:
"Thank you for your five-star review, Maxine! Esteban is an incredible asset to our team, and it sounds like he was able to provide you with excellent service. Stellar feedback like this is a confirmation of our daily ethos to provide top tier customer service. Thank you! – José "
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Christopher Dudley

April 4, 2025

5  out of  5
rating by Christopher Dudley
"Efficient, informed service. Thank you."
We responded:
"Thank you for your glowing review, Christopher! We pride ourselves on delivering a seamless experience for each and every one of our customers, and we’re glad to hear that we were able to provide you with efficient and informed service. Feedback like yours makes our day, and we’re thrilled to know that your experience was positive. Please never hesitate to reach out! – José "
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Cynthia Ripberger

April 2, 2025

5  out of  5
rating by Cynthia Ripberger
"A shout out to Yamill for his assitance in transferring our coverage to a new vehicle. He was very kind, courteous and efficient!"
We responded:
"Thank you for your glowing review, Cynthia! We pride ourselves on delivering excellent service, and we’re thrilled to hear that Yamill hit the mark. It’s wonderful to hear that Yamill was both kind and courteous in assisting you with transferring your coverage. Please never hesitate to reach out to our team! – José"
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Vesselina Bartolova

March 26, 2025

5  out of  5
rating by Vesselina Bartolova
"Miguel has been on top of every single request for Insurance Certificates from our vendors, while Jill is just amazing in making sure our policies are updated and correct. Some requests for certificates can get specific and time sensitive and Miguel has handled all fantastically so far. Great job, Miguel! We are happy to have you. Jill, we cannot thank you enough."
We responded:
"Thank you for your kind words! Miguel and Jill will be thrilled to hear your positive feedback. We appreciate you choosing the Jose Pomales State Farm Team. If you need anything else, please don't hesitate to reach out. - Jose "
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Ena Pierce

March 7, 2025

5  out of  5
rating by Ena Pierce
"Esteban did a thorough review of our policies and offered additional options to combine coverages and lower our rates. All of our accounts are now in order, as well. Awesome work."
We responded:
"Thank you for your kind words, Ena! Our team is thrilled to hear that Esteban provided you with such great service. We pride ourselves in providing all of our customers with a seamless insurance experience, and it sounds like Esteban assisted you in making the process as simple as possible. Thank you for being part of our State Farm family! – José "
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Xander Gel

February 28, 2025

5  out of  5
rating by Xander Gel
"Great guy and great service."
We responded:
"Thank you for the awesome review, Xander! We appreciate your kind words and are glad that you had a good experience with our team. It was a pleasure working with you, and we look forward to serving you again soon! – José "
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Lisa

February 17, 2025

5  out of  5
rating by Lisa
"Just met Jose and a couple of his staff were very friendly."
We responded:
"Thank you for your five-star review, Lisa! I’m thrilled to hear that our team was able to leave you with a lasting impression. Our team had a lovely experience meeting you, and we look forward to continuing being of service! – José "
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clayton Shiver

February 14, 2025

5  out of  5
rating by clayton Shiver
"Esteban is always super helpful!"
We responded:
"Hey Clayton, thanks for giving our State Farm office five stars! It makes our team's day to know that our customers are getting the most out of their appointments with us! I'm glad that Ty could help you not just choose a great insurance plan but one that put a pretty penny back in your wallet. I'll be sure to let him know how much you appreciated working with him. If you ever need further assistance from Ty or the rest of our team, please don't hesitate to drop by our office or give us a call. We're happy to help a Good Neighbor in need! -Jose"
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Juliet Velazquez

January 16, 2025

5  out of  5
rating by Juliet Velazquez
"Esteban did an amazing job in helping me find an affordable insurance for my car his customer service was outstanding. he made the process very easy and understandable. thank you so much for your help Esteban"
We responded:
"Thank you for your feedback! I'm glad to hear that Esteban was able to assist you in finding affordable car insurance. His dedication to making the process smooth and comprehensible truly stands out. We appreciate you and thanks again for choosing us! -José"
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Charles Couser

December 10, 2024

5  out of  5
rating by Charles Couser
"Esteban was perfect to work with in transitioning my home, auto and liability insurance to State Farm. He was very thorough and very patient to work with. A lot of agents in the insurance business could learn a lesson from him."
We responded:
"Thank you for your five-star review, Charles! Esteban is an absolute pleasure to work with, and I’m thrilled to hear that he was able to provide you with a seamless transition for your home and auto insurance. I’m glad to hear that you found Esteban to be thorough and patient – we pride ourselves on being there for our customers, everyday. – José"
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Robert Miller

December 9, 2024

5  out of  5
rating by Robert Miller
"Fantastic service, very helpful in your time of need."
We responded:
"Thank you for the kind words, Robert! We pride ourselves on being able to deliver excellent service, and I’m thrilled to hear that our team was there for you every step of the way. Please don’t hesitate to reach out if you have any questions. – José"
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Owen Lamb

December 9, 2024

5  out of  5
rating by Owen Lamb
"Great service and very helpful. Would highly recommend."
We responded:
"Thank you for your recommendation, Owen! Receiving five-star reviews like yours makes our job even more rewarding. Thank you for being part of our State Farm family! – José "
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Francisco Garcia (evildante51)

December 9, 2024

5  out of  5
rating by Francisco Garcia (evildante51)
"I had a fantastic experience with my local State Farm office, thanks to Esteban Vega! He was friendly, professional, and incredibly helpful. He took the time to answer all my questions and made the process smooth and easy. Highly recommend!"
We responded:
"Thank you for your glowing review, Francisco! Esteban is an incredible asset to our team and goes above and beyond to ensure that your insurance journey is seamless from start to finish. Your kind words are greatly appreciated, and our entire team is grateful to have earned your recommendation. – José "
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Javier Gomez-Badillo

December 2, 2024

5  out of  5
rating by Javier Gomez-Badillo
"Customer service was good, the agent who helped me Esteban was great and very helpful. He was able to explain the different options well and their pros/cons."
We responded:
"Thank you for your five-star review, Javier! Our team is thrilled to hear that Esteban was able to provide you with great service along with a detailed overview of your different insurance options. We pride ourselves on providing you with detail-oriented service – thank you for being part of our State Farm family! – José "
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Christina Vilaro

November 27, 2024

5  out of  5
rating by Christina Vilaro
"Update November 2024: I am still with State Farm and now working with Estaban. I can't say enough about the patience this man has. We have been looking for a first car for my son. Over the past few days, I have sent email after email of different VIN numbers to get insurance quotes. Estaban has replied quickly to each inquiry and when we did find the right vehicle, he went over all of the coverages and every discount available. Ty was fantastic to work with. He made several adjustments to our quote until we were able to get to a price that worked for our family. He was able to beat our current insurance by over $150 per month. I will definitely be calling back when it's time to review all my other policies."
We responded:
"We appreciate your feedback, Christina! Part of being a Good Neighbor is making sure our customers choose plans that match their budgets, so I'm glad to hear that Ty could help you save so much on your plan! Our team is happy to help you look for great deals on your other coverage as well. We look forward to seeing you again in the near future! -Jose Update - Thank you, Christina, for your kind words on the quality of service received from both Esteban and Ty! I’m thrilled to hear that Esteban was able to seamlessly provide you with the assistance you needed, all while approaching your inquiry with diligence and care. Our team is delighted to hear that both Esteban and Ty provided you with five-star service – thank you for being part of our State Farm family! – José"
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Juan Cotto

October 12, 2024

5  out of  5
rating by Juan Cotto
"El trato en mi experiencia fue fenomenal atención todo José Pomales y su equipo de trabajo de primera"
We responded:
"Juan, para nuestro equipo es un gran placer ser de servicio para ti y tu familia. Si necesitas algo más, no dudes en contactarnos.-José,"
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Leoveidis Ledesma

October 11, 2024

5  out of  5
rating by Leoveidis Ledesma
"Gerhard es excelente muy profesional, gracias por la paciencia y la buena atención."
We responded:
"¡Muchas gracias por tus amables palabras! Nos alegra saber que Gerhard te brindó un servicio excelente, profesional y con mucha paciencia. Si necesitas algo más, no dudes en contactarnos. ¡Gracias por elegirnos! -José,"
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Doom

October 1, 2024

5  out of  5
rating by Doom
"Jose pomales a good guy🤑🤜"
We responded:
"Thank you for your feedback! We're glad to hear that our office made a great impression. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us! – José "
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Kristain Poggenpohl

July 22, 2024

5  out of  5
rating by Kristain Poggenpohl
"Received great service from Gerhard!"
We responded:
"Thank you for your five-star review, Kristain! Our team is thrilled to hear that Gerhard was able to provide you with excellent customer service. Gerhard prides himself on delivering great service every single day, and we are so glad that your experience was so positive. Please do not hesitate to reach out to our team for any questions you may have! – José "
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Woong Hong

July 17, 2024

5  out of  5
rating by Woong Hong
"Esteban is very easy to reach out and communicative. Great service !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Esteban was simple to reach and provided great service. Your satisfaction is our top priority, and we appreciate your feedback. If you need any further assistance, please don't hesitate to reach out. – José"
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Jose Sostre

June 27, 2024

5  out of  5
rating by Jose Sostre
"Llame para una cotización y el servicio fue excelente me ayudaron mucho y pude tener un seguro acorde a mi presupuesto, gracias jerald state farm"
We responded:
"Gracias por compartir tu experiencia. Nos alegra mucho saber que el servicio fue excelente y que te ayudaron a encontrar un seguro acorde a tu presupuesto. Gracias nuevamente por tus amables palabras. Esperamos seguir brindándote un servicio excelente. -José "
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Caleb Fortune

June 19, 2024

5  out of  5
rating by Caleb Fortune
"Esteban is terrific and was quickly able to assist me with my needs!!"
We responded:
"Thank you for sharing your experience with Esteban, Caleb! We're absolutely delighted to hear that he was terrific and quickly able to assist you with your needs. Thank you again for your kind words. Never hesitate to reach out to us! – José"
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Janessa Parker

June 17, 2024

5  out of  5
rating by Janessa Parker
"Esteban was very friendly and communicated well through helping me update vehicle policies on my account. Very happy to work with him."
We responded:
"Thank you for recognizing Esteban’s efforts, Janessa! Esteban and the rest of my team are always happy to help you and I’m glad Esteban could do just that with your car insurance. I will make sure to let him know he got a shout-out from you. Thanks again!— José"